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About Us Our intention is to be the Number 1 Web Site for Contact Lenses in the UK and Europe. We can only do this by having large numbers of satisfied customers. At The Contact Lens Shop, we want you to be fully satisfied with your purchase, so if you have any suggestions or comments regarding our site or our service please email us at info@thecontactlensshop.com. Thank you.
Cookies: If your browser says that 'Cookies have not been enabled' it may be because your computer system has been set to NOT to accept cookies or that your javascript functionality is NOT switched on. In Internet Explorer go to 'Tools'; click on 'Enable Javascript' and 'Accept All Cookies'.
Note: You may ALSO need to lower your privacy level in 'Internet options' to accept ALL Cookies. To do this go to 'Tools' (at the top of your browser) then 'Internet Options' then 'Privacy' and slide the slider to the bottom. After ordering you can always slide it back up again! | |
| Making A Purchase Making a purchase could not be easier. Just browse through our range of contact lenses, select the brand and quantity that you wish to buy and click on 'Add to Cart'. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to satisfy the order. After ordering you may need to send us a copy of your 'Contact Lens Specification'. We accept credit card payment. We accept Visa, Mastercard Switch, Maestro & Solo. You may send your credit card information via phone, fax, post or over the Internet. We also accept payment by cheque. Choose the 'Invoice & Payment before Delivery' option. When we have received your order, we'll send you an invoice. You then return it to us with a cheque and we'll supply your lenses when your cheque has cleared. | |
| Shipping And Handling Postage and packing is Free in the UK for on-line orders. For orders made by phone we charge a fixed shipping charge of £2.99 anywhere in the UK. For all European orders our delivery charge is £5.99 per order. For all European orders containing Solutions a further postage surcharge of £7.00 will be added after the order has reached us. Please note we can only accept European orders on-line (as our language skills are pretty poor!). Thank you. If an order is returned to us because it could not be delivered or was not called for at the Royal Mail depot we will have to charge for re-delivery. (£2.99 in the UK or £5.99 in the rest of Europe). | |
| Delivery Schedule We try and process orders as soon as they are received. We cannot process orders for lenses with a power until we have a copy of a current 'Contact Lens Specification' on file. So it is importanant to get a copy to us as quickly as possible after ordering. Please allow 5-7 business days from receipt of your order (and your copy specification) for delivery (although most orders are delivered within 2-3 working days). International orders are usually delivered within 10 - 15 working days. | |
| Back Orders If your item is not in stock, we will back order for you. If this means that you will receive your order outside our normal delivery times you will be emailed with the option to cancel your order if you would rather not wait. | |
| Tax Charges For all orders 17.5% VAT is added. Prices shown include VAT. | |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. | |
| Guarantee We guarantee your satisfaction. All of our products come with a 10 day no-quibble guarantee. If you are not satisfied with your purchase for whatever reason we will refund your money if returned unused and the boxes unopened and unmarked within 10 days of receipt. We cannot refund or exchange if the boxes have been opened or marked in any way unless the lenses are faulty. Faulty products will of course be refunded in full. If you do receive any faulty lenses it will be necessary for them to be returned to the manufacturers for examination so please retain them and call us for advice. Thank you. | |
| Reaching Us If you need to contact us, please email us on info@thecontactlensshop.com putting the phrase 'Contact Lenses' or your order number in the subject box of the email. Alternatively, you can call free on 0800 78 33 201 (International 00 44 1905 828261). Our phones are usually manned during normal office hours - or you can leave a message and we'll get back to you) or you may fax us on 0800 78 33 073 (International 00 44 1905 828265) or write to us at The Contact Lens Shop.com, 50 Wadborough Road, Worcester, WR5 2QE. | |
| Privacy Policy The Contact Lens Shop does not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. | |
| Remittance Terms Please make any cheques payable to The Contact Lens Shop | |
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